Welcome to JapaneseLanguageLevels.com. Please read the following Shipping Policy carefully. By placing an order, you agree to the terms described below.
1. Order Processing Time ๐
- All orders are processed within 1โ3 business days (excluding weekends and public holidays) from the date your order is placed.
- If you place an order after 5:00 PM IST on a business day, it will be considered on the next business day.
- During peak seasons, sale periods or promotional events, processing time may take up to 5 business days.
2. Shipping Methods & Delivery Time ๐
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time* |
|---|---|
| Standard Shipping (Domestic โ India) | 5โ7 business days from dispatch |
| Express / Priority Shipping (Domestic โ India) | 2โ4 business days from dispatch |
| International Shipping (Outside India) | 10โ20 business days from dispatch (varies by destination) |
*Delivery times are estimates. Actual delivery may vary due to carrier delays, customs (for international), public holidays or other external factors.
Once your order ships, you will receive a shipping confirmation email with a tracking number and link (if provided by the courier).
3. Shipping Costs & Free Shipping
- Shipping costs are calculated at checkout based on the shipping method chosen and delivery destination.
- Free Shipping Offer (if applicable): We may sometimes offer free shipping on orders above a certain cart value โ these offers will be displayed on the website during the checkout process.
- For international orders, shipping costs may vary significantly due to weight, destination country, customs duties/taxes, and courier chosen. These charges (customs, duties, import tax) are the responsibility of the customer.
4. Countries / Regions We Ship To ๐
We currently ship to:
- All domestic addresses within India.
- International orders to most countries worldwide.
If your destination country does not appear at checkout, please contact us at [your contact email] to confirm if shipping to your region is possible.
5. Order Tracking & Updates ๐ฆ
- After dispatch, you will receive an email (or SMS, if provided) containing the tracking number.
- You can track the shipment via the courierโs website using this tracking number.
- If you have any questions about the status of your order, feel free to contact us at [your contact email / support email].
6. Lost, Damaged, or Delayed Orders
- Please inspect your package immediately upon delivery. If the parcel is visibly damaged, please refuse to accept it and report the issue to us within 48 hours of delivery.
- For lost or missing orders, please contact us within 7 days of the estimated delivery date. Provide your order number and tracking details so we can investigate with the courier.
- Once a package is handed over to the courier, transit delays or customs-related delays may occur beyond our control. We strive to help, but we cannot guarantee delivery times in such cases.
7. Return / Exchange & Shipping (If Applicable) ๐
- Please note: this Shipping Policy does not replace our Return & Refund Policy.
- If you wish to return or exchange an item, shipping costs for the return will be borne by the customer unless otherwise stated.
- For international returns/exchanges, customers are responsible for any customs duties or taxes at destination.
- For full details on returns/exchanges, please refer to our Return & Refund Policy page.
8. Changes to Shipping Policy
We reserve the right to modify this Shipping Policy at any time, and any changes will be effective immediately upon posting on this page.
Please check back periodically to stay informed of updates.
9. Contact Information
If you have any questions about this Shipping Policy or your order delivery, reach out to us:
Email: tsukimijapanese@gmail.com
Website: JapaneseLanguageLevels.com